Device replacement to ensure the highest yield
Where necessary, our device replacement service will help minimise downtime. For requests submitted before 2pm, we will dispatch the replacement inverter on the same day under normal circumstances. As a replacement for the faulty inverter, you will receive a comparable state-of-the-art device, including all the required updates and modifications.
Warranty extension included
If a device is exchanged within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide one year full warranty on all replacement parts.
How do I get a device replacement?
It is recommended that you first request the advice of one of our competent Service Engineers before proceeding. They will then be able to help you to fully establish the fault. If a replacement is then required, we will be able to provide you with the Return Authorisation (RA) number necessary for the exchange.