SMA Service

SUNNY BOY, SUNNY MINI CENTRAL, SUNNY TRIPOWER, WINDY BOY

Overview
Device Replacement
Warranties
Contact

SUNNY ISLAND, SUNNY BACKUP, HYDRO BOY

Overview
Device replacement
Warranties
Contact

Monitoring Systems

Overview
Warranties
Contact

Device replacement to ensure the highest yield

Where necessary, our device replacement service will help minimise downtime. For requests submitted before 2pm, we will dispatch the replacement inverter on the same day under normal circumstances. As a replacement for the faulty inverter, you will receive a comparable state-of-the-art device, including all the required updates and modifications. 

Warranty extension included

If a device is exchanged within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide one year full warranty on all replacement parts.

How do I get a device replacement?

It is recommended that you first request the advice of one of our competent Service Engineers before proceeding. They will then be able to help you to fully establish the fault. If a replacement is then required, we will be able to provide you with the Return Authorisation (RA) number necessary for the exchange.

Notices

The device replacement service is available for all Sunny Boy, Windy Boy, Sunny Mini Central and Sunny Tripower inverters. Please ensure that the replacement is performed by a qualified electrician.

The exchange unit will have a transport cover that needs to be swapped across, along with all communication and earthing components from the original device.

After you have received the replacement device, please return the faulty device to us using the packaging provided with the exchange unit. Charges will be incurred if the device is not returned within 14 days. Please call SMA’s service partner TNT on 1300 367 238, Monday to Friday between 9.00am and 5:15pm (AEST), to request collection of the device. Your service ticket number must be provided to TNT, this will be provided with the replacement device. Shipping costs in both directions within Australia are covered under SMA warranty.

If you would prefer to post, fax or email the exchange form, please download the PDF version here.

SMA Service rebate

The service rebate is our remuneration for installers who replace inverters for us at customer’s site. The principle behind it is that you support us and we compensate you by paying a rebate for your services.
Our key requirement: It must be a warranty case.

Further information »

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