FAQ
How do I register in the Sunny Portal?
What do I have to pay attention to during the designing of a system?
Why does the inverter display more energy than the feed-in counter?
Is it possible to set the parameters of the grid interface (SMA Grid Guard)?
What does MPP-Peak mean?
Why is there a charge for the optional communication interfaces?
Does the probability of a lightning strike increase due to a photovoltaic system?
Who can help me with further questions concerning Sunny Portal?
Is additional cooling of the Sunny Boys and Sunny Mini Centrals sensible?
Abbreviation meanings for Sunny Boy + Sunny Mini Central
Can noise emissions from Sunny Boys and Sunny Mini Centrals be annoying in everyday operation?
My Sunny Boy / Sunny Mini Central clicks constantly.
May I modify a Sunny Boy into a Windy Boy?
Which overvoltage category and voltage endurance do the Sunny Boys and Sunny Mini Centrals fulfill?
What are the limitations of Sunny Portal plants which are monitored by a Sunny Beam?
Can EMC disturbances occur during the use of Sunny Boy and Sunny Mini Centrals?
Can ammonia damage the Sunny Boys?
Are Sunny Boys and Sunny Mini Centrals suitable for installation near to the coast?
Why is my system data displayed with a time delay in Sunny Portal?
Why are suddenly no new data shown on Sunny Portal?
Why does it take several minutes to display successfully transmitted data?
I was not sent a password after registering. What can I do
What does the message "Your session timed out" mean?
Why is the menu option "Live Query" no longer available for versions 01.07.06.R and upwards?
For thin-film modules, is the calculation based on the initial values or the stabilized values?
Can the personal module database be used by several users?
What influence does the choice of location have on the plant layout?
Differences between Sunny Design and GenAu
Why does Flashview show no data when it starts?
Why is the environmental data not displayed even though a Sunny SensorBox is installed?
Why is the LAN connection between the Sunny WebBox and the AVM FRITZ!Box sporadically separated?
Why does the WebBox not detect a connected SensorBox and/or a connected inverter? How does the baud rate setting effect this?
Can the Sunny WebBox be operated with a GigaSwitch?
What service features are offered by the Sunny WebBox firmware 1.45?
Why are the system design results of Sunny Design different from those of GenAu?
How many Sunny WebBoxes can I operate with the Flashview software?
How can I place a personal image on the partner page?
How can I adjust my personal background image in Flashview?
What is the purpose of the "Smoothing the power curve" setting?
Can I save my address data for the Result page?
What is the meaning of degradation aging with thin-film modules and what values are used for the Sunny Design calculation?
How do I find out the CO2 factor?
Why does it state on the web-interface of the Sunny WebBox, that I am using an unsafe password?
What service features are offered by the Sunny WebBox firmware 1.46?
The performance diagram is not updated. What can I do?
Why can't I connect to my Bluetooth system in the system search?
Why am I unable to reach my inverter for an extended period of time after setting parameters that influence the communication via Bluetooth?
Why is my inverter with integrated Bluetooth permanently shown as an unknown device and does it not supply further data?
Why doesn't Sunny Explorer show the current names or the current NetID of the inverters during system search if these have been changed?
Why does Sunny Explorer sometimes only show device addresses and not the device name during system search?
How do I integrate a replacement device into my Bluetooth system?
Why does it sometimes take relatively long until I can see data in Sunny Explorer?
The software interface is not displayed correctly. What can I do?
The performance diagram is displayed incompletely. What is the reason for this?
I forgot my plant password. What can I do?
Why is my new inverter not shown on the system tree?
I can see unknown devices in the system tree. What can I do?
Why has Grid Guard Mode been reset?
Sunny Explorer cannot be started. What can I do?
Do the SUNNY BOY 3000TL-20, 4000TL-20 and 5000TL-20 inverters support the feed-in management via the Power Reducer Box?
Why is no information displayed after the inverters have been successfully detected?
Why doesn't the plant search find any devices?
Why doesn't the device search list all the inverters of my PV plant?
The transfer via Bluetooth® of the inverter data to the Sunny Beam is unstable and very slow.
Why are the detected inverters displayed with a padlock icon in the "Connected devices" menu, even though I have entered the correct password?
Why didn't the time settings take effect upon commissioning of the Sunny Beam with Bluetooth®?
After the time has been adjusted, I see gaps or peaks on the graphs generated by the Sunny Beam with Bluetooth®.
Why are the rechargeable batteries discharged so quickly?
Why is there the option of selecting a live query in addition to the normal data query?
Can Bluetooth also be used to transfer the data dollected on the Sunny Beam to a computer?
Windows 2000 - Why doesn't the update work?
After the Sunny Beam has been updated successfully, Windows prompts me to restart the computer.
Do I need to run a new plant search when I add inverters to the plant? Won't this delete the data collected up to that point?
When I connect the Sunny Beam with Bluetooth® to my computer, I get a message saying that the USB device can perform faster.
The installed SMA Bluetooth® Repeater does not increase the range.
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