Why are suddenly no new data shown on Sunny Portal?

If no new data are shown on Sunny Portal, this can have several causes:

The most common cause is a failure during data upload - for this, check the event protocol of your data logger.

While sending data via a modem it can happen that the byCall provider used has changed his number.

Make sure that the dial-in into the Internet works.

If the event protocol contains no indication as to the cause and the Internet connection works faultlessly, please contact the Sunny Boy service line.