SMA has decided to pull out all stops to develop alternatives in order to provide the best service despite COVID-19. You can now activate "SMA SMART CONNECTED" up to two years after the commissioning of the inverter instead of the previous 90-day period, and thus the inverter can be monitored free of charge by SMA for the duration of the inverter warranty. With the use of "SMA SMART CONNECTED," you can still ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer.
All you have to do is activate SMA SMART CONNECTED in your Sunny Portal. Instructions for activation can be found here:
SMA Smart Connected is a free and automatic inverter monitoring service. Developed specially for PV system operators and installers, it secures long-term investment and trust in solar energy. When faults are detected, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.
Offer efficient service and benefit from cost advantages
Benefit from a globally unique inverter service package and enjoy maximum system availability
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA. Activation can take place within 90 days of inverter commissioning.
If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.
PV system operators can claim compensation from SMA if the replacement device or components are not shipped within the time period agreed upon.
Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.
|Days until fault detection||90*||1|
|Days until regular operation||7**||5|
|Travel by installer||2**||1|
|Lost feed-in energy||1765 kWh
(97 days x 18.2kWh/day)
(6 days x 18.2kWh/day)
|Lost feed-in tariff||$194
(1765 kWh x $0.11/kWh)
(109 kWh x $0.11/kWh)
|Increased purchased electricity||756 kWh
(97 days x 7.8 kWh/day)
(6 days x 7.8 kWh/day)
|Additional costs due to purchased electricity||$204
(756 kWh x $0.27/kWh)
(47 kWh x 0.27 kWh/day)
|Additional costs due to system downtime||$398||$24.7|
|Total savings thanks to Smart Connected||$373.3|
* The inverter will not start up due to a disturbance on the first day of the billing period. The increased electricity bill alerts the PV system owner to the disturbance only after 30 days.
** The installer must drive to the PV system to identify the cause of the disturbance. The PV system can be repaired only during the second visit with the replacement device procured in the meantime.
The example shown here is for illustrative purposes only and it is based on the assumptions outlined. Changes to these assumptions would change the projected outcome.