SMA Smart Connected
Premium monitoring service for reliable system performance
Due to the current situation around COVID-19 our SMA Service response times may be longer than usual.
SMA has decided to pull out all stops to develop alternatives in order to provide the best service despite COVID-19. You can now activate "SMA SMART CONNECTED" up to two years after the commissioning of the inverter instead of the previous 90-day period, and thus the inverter can be monitored free of charge by SMA for the duration of the inverter warranty. With the use of "SMA SMART CONNECTED," you can still ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer.
All you have to do is activate SMA SMART CONNECTED in your Sunny Portal. Instructions for activation can be found here:
Activation of Sunny Portal powered by ennexOS Activation of Sunny Portal Classic
SMA Smart Connected is a free and automatic inverter monitoring service. Developed specially for PV system operators and installers, it secures long-term investment and trust in solar energy. When faults are detected, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.
SMA Smart Connected features at a glance
Benefits for installers
Offer efficient service and benefit from cost advantages
- Monitoring for inverter events is performed automatically by SMA.
- Proactive notification in the event of a fault
- Reduced truck rolls thanks to fault diagnosis delivered in advance
- Greater customer satisfaction thanks to quick and affordable service
- Less logistical outlay thanks to automatic device replacement
- Time saved can be utilized for customer acquisitions
Benefits for PV system operators and investors
Benefit from a globally unique inverter service package and enjoy maximum system availability
- Free, automatic inverter monitoring gives you peace of mind and provides optimal support for installers
- Inverter faults are identified quickly; fault diagnoses and potential solutions are supplied instantly
- Rapid troubleshooting by your installer
- Minimal system downtime thanks to automatic replacement
- Money-back guarantee if SMA cannot ship the required component or device within the time period agreed upon
Service costs up to 60 percent lower with SMA Smart Connected
Integrated service for ease and comfort
Activation of SMA Smart Connected
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA. Activation can take place within 90 days of inverter commissioning.
Replacement service
If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
Automatic inverter monitoring
SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.
Performance service
PV system operators can claim compensation from SMA if the replacement device or components are not shipped within the time period agreed upon.
Proactive communication
Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Absolute ease and comfort
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.
SMA Smart Connected protects against hidden costs
Comparison of a PV system with and without Smart Connected
| Standard system without monitoring |
SMA Smart Connected system |
|
|---|---|---|
| Days until fault detection | 90* | 1 |
| Days until regular operation | 7** | 5 |
| Travel by installer | 2** | 1 |
| Lost feed-in energy | 1765 kWh (97 days x 18.2kWh/day) |
109 kWh (6 days x 18.2kWh/day) |
| Lost feed-in tariff | $194 (1765 kWh x $0.11/kWh) |
$12 (109 kWh x $0.11/kWh) |
| Increased purchased electricity | 756 kWh (97 days x 7.8 kWh/day) |
47 kWh (6 days x 7.8 kWh/day) |
| Additional costs due to purchased electricity | $204 (756 kWh x $0.27/kWh) |
$12.7 (47 kWh x 0.27 kWh/day) |
| Additional costs due to system downtime | $398 | $24.7 |
| Total savings thanks to Smart Connected | $373.3 | |
- Average, daily nominal PV system power: 26 kWh
- Self-consumption rate: 30% (7.8 kWh/day)
- Electricity rate for purchased electricity: $0.27/kWh
- Feed-in tariff: $0.11/kWh (as of Jan 2019)
- Detecting increased electricity costs: 90 days (3 month billing cycle)
* The inverter will not start up due to a disturbance on the first day of the billing period. The increased electricity bill alerts the PV system owner to the disturbance only after 30 days.
** The installer must drive to the PV system to identify the cause of the disturbance. The PV system can be repaired only during the second visit with the replacement device procured in the meantime.
The example shown here is for illustrative purposes only and it is based on the assumptions outlined. Changes to these assumptions would change the projected outcome.
Availability
- Australia
- Belgium
- Germany
- France
- United Kingdom
- Italy
- Japan
- Canada
- Luxembourg
- The Netherlands
- Austria
- Switzerland
- Spain
- USA
Inverter with SMA Smart Connected
SUNNY BOY 1.5–2.5
SUNNY BOY 3.0–6.0
SUNNY BOY STORAGE 3.7–6.0
SUNNY TRIPOWER 3.0–6.0
SUNNY TRIPOWER 8.0-10.0
SUNNY TRIPOWER
15000TL–25000TL
SUNNY TRIPOWER CORE1
SUNNY HIGHPOWER PEAK3
Terms and conditions
- SMA Smart Connected operates exclusively under a valid warranty (factory warranty and extended warranty).
- The inverter must be connected to Sunny Portal.
- Complete terms and conditions can be found here.
Activate SMA Smart Connected now
and ensure PV system performance
SMA Sunny Portal