SMA Service & Support - For optimum performance and maximum yields

SMA Service & Support

For optimum performance and maximum yields

SMA Services
Profitable. Secure. Lucrative.

By investing in a PV system, you are setting the course for a sunny, independent future. The SMA service team offers you customized service and excellent support so that you can benefit from your system over the entire operating time. Whether it is a matter of commissioning, remote monitoring or regular maintenance, you can rely on our full support from the start.

For us, good service means that you can sit back and relax while we get the most out of your PV system.

  • All-round service for optimum and safe system performance
  • Suitable services - individually combined according to your needs

  • Professional support - experienced service experts on the phone and on site
  • A global, comprehensive service network - with short reaction times

Services at a glance

With the SMA service, you will always be on the sunny side.
We offer the best service solution for any size of system.

SMA Service & Support for Residential & Commercial Systems

Residential & Commercial Systems

You have all-around protection with SMA’s various services. For example, if you make a warranty claim, we will send an SMA replacement device, or provide you with support via the SMA Service Line during servicing.

SMA Smart Connected
Extended warranty

SMA Online Service Center

Learn more

SMA Service & Support for Utility Systems

Utility Systems

Whether the issue is commissioning, technical system management, monitoring your system or extending the inverter warranty—SMA will support you throughout the entire life cycle of your PV power plant.

Plant with decentralized inverters
Plant with central inverters
Hybrid system and autonomous system


Learn more

Online Services

If service is needed, use our online services for quick support.

Downloads - Keep up-to-date with the latest manuals and documents

DOWNLOADS

Keep up-to-date with the
latest manuals and documents.

SMA Extended Warranty - Secure your PV system in the long-term now

Extended Warranty

Secure your PV system
in the long-term now.

Click here to get to the Device Replacement

DEVICE REPLACEMENT

Click here to get to
the Device Replacement.

Use our contact form for technical support

CONTACT

Use our contact form
for technical support.

SMA Service Line

Our expert teams will help you with technical questions.
PV system operators are advised to first consult their installer.

Checklist for calling the SMA Service Line

  • International SMA Service Line
    Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Headquarters
    Niestetal
  • SMA Service Line
    00800 SMA SERVICE (+800 762 7378423)
    (international toll-free)
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA South America SPA
    Headquarters
    Santiago de Chile
  • SMA Service Line
    +562 2820 2101
  • SMA Online Service Center
    www.SMA-Service.com
  • Brazil Residential/Commercial Service Phone Number
    +55 (11) 2376-3387
    +55 (11) 4861-2291
  • Brazil Residential Commercial Service Email
    Service@SMA-Brazil.com
  • SMA Australia Pty Ltd.
    Headquarters
    Sydney
  • SMA Service Line (toll free for Australia)
    1800 SMA AUS (1800 762 287)
  • SMA Service Line (international)
    +61 2 9491 4200
  • SMA Online Service Center
    my.sma-service.com
  • SMA CANADA, INC.
    Headquarters
    Toronto
  • SMA Service Line
    +1 877-MY-SMATech (+1 877-697-6283)
    (toll free for Canada)
  • SMA Service Partner TERMS a.s.
    Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Service Line
    +420 387 6 85 111
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA FRANCE S.A.S.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Headquarters
    Lyon
  • SMA Service Line
    +33 472 22 97 00
  • SMA Online Service Center
    www.My.SMA-Service.com
  • SMA Service Partner AKTOR FM.
    Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Service Line
    +30 210 8184550
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Italia S.r.l.
    Our expert teams are available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Headquarters
    Milano
  • SMA Service Line
    +39 02 8934-7299
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Service Partner Al-Rowwad for Electrical Substations
    Our service partner is available Sunday to Thursday from 8:30 a.m. to 5:30 p.m.
    Service Line
    +971 2 234 6177
  • SMA Service Partner Exel Solar S.A.P.I. DE C.V.
    Our service partner is available Monday to Friday from 09:00am – 19:00pm (MX Central Time)
    Service Line
    Residential and Commercial Service
     
    01 800 762 3935
    Service@SMA-Mexico.com
  • Service Line
    Utility Service
    +1 (916) 625-3506
    US-ServiceCentral@SMA-America.com
    www.SMA-Service.com
  • SMA Service Partner OLC Energy Services (Pty) Ltd
    Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.
    Service Line
    +264 61 207 5111
  • SMA Service Partner FF SOLAR ENERGIAS RENOVÁVEIS, LDA
    Our service partner is available Monday to Friday from 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm
    Service Line
    +351 282 094 779
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Solar Technology South Africa Pty Ltd.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 5:00 p.m.
    Headquarters
    Cape Town
  • SMA Service Line
    08600 SUNNY (08600 78669)
    (ShareCall number / local rate for South Africa)
    International
    +27 (0)21 826 0699
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Ibérica Tecnología Solar, S.L.U.
    Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Headquarters
    Barcelona
  • SMA Service Line Iberica
    +34 935 63 50 99
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Service Partner DEKOM Ltd. Şti.
    Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.
    Service Line
    +90 24 22430605
  • SMA Online Service Center
    www.SMA-Service.com
  • SMA Middle East LLC
    Our expert teams are available Sunday to Thursday from 8:30 a.m. to 4:30 p.m.
    Headquarters
    Abu Dhabi
  • SMA Service Line
    +971 2234 6177
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA Solar UK Ltd.
    Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.
    Headquarters
    Milton Keynes
  • SMA Service Line
    +44 1908 304899
  • SMA Online Service Center
    www.my.sma-service.com
  • SMA AMERICA, LLC
    Rocklin, CA
    Headquarters
  • Online Service Center:
    https://my.sma-service.com/
  • SMA Service Line
    +1 877-MY-SMATech (+1 877-697-6283)
    (toll free for USA, Canada and Puerto Rico)
  • Residential and Commercial Service:
    Service@SMA-America.com
  • Utility Service:
    US-ServiceCentral@sma-america.com
  • SMA JAPAN K.K
    Headquarters
    Tokyo
  • SMA Service Line
    0120 323 274