SMA Smart Connected

SMA Connected Service Package

SMA Smart Connected is a free and automatic fault monitoring service. Developed specially for SMA systems and system components, Smart Connected secures long-term investment and minimal downtime of the system. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and system operators / owners round-the-clock peace of mind.

With the free use of SMA Smart Connected, you can ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer.

All you have to do is activate SMA Smart Connected in your Sunny Portal. Instructions for activation can be found on the right.

Activation of Sunny Portal powered by ennexOS

Activate now

Activation of Sunny Portal Classic

Activate now

Benefits for installers

Offer efficient service and benefit from cost advantages

Monitoring for inverter events is performed automatically by SMA.
Proactive notification in the event of a fault
Reduced truck rolls thanks to fault diagnosis delivered in advance

Greater customer satisfaction thanks to quick and affordable service
Less logistical outlay thanks to automatic device replacement
Time saved can be utilized for customer acquisitions

Benefits for PV system operators and investors

Benefit from a globally unique inverter service package and enjoy maximum system availability

Free, automatic inverter monitoring gives you peace of mind and provides optimal support for installers
Inverter faults are identified quickly; fault diagnoses and potential solutions are supplied instantly

Rapid troubleshooting by your installer
Minimal system downtime thanks to automatic replacement

Integrated service for ease and comfort

Activation of SMA Smart Connected

When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA.

Replacement service

If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.

Automatic inverter monitoring

SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.

Proactive communication

Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.

Absolute ease and comfort

Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.