Support

• Templates for maintenance reports for SMA products, including details on required maintenance intervals
• Technical documentation

Make the most of our SMA Commissioning Service for Large-Scale Systems, including parameterization, functional checks, and a detailed report by experienced technicians.

Scope of work document: Request the full scope of work: Contact us at [email] to receive a detailed overview of our Australia-wide service capabilities, supported by our dedicated national service team.

Log in with your SMA ID to the Online Service Center. There you can:

• Filter information by error codes

• Create a service request

• Contact the SMA Service Line

The SMA ID is your access to all digital SMA applications:

• To set up your SMA ID, go to Registration and Login

• For help with questions or issues: SMA ID Information Collection

Technical information and answers to frequently asked questions can be found on:

• Product pages > “FAQs” tab
• Technical documentation

• Overview of international SMA Service Partners

• Large-scale utility project enquiries?
  Contact us here.

High-quality webinars & training: APAC SMA Training Centre

• Manuals & Guides: All documents are available on the product pages or in the download area. Under “Downloads,” you’ll also find an archive with documents for all discontinued products.

• Installation & Commissioning: Use the SMA 360° App (Note: Not all SMA products are supported. For devices with older firmware versions, an update may be required.)

• Registration: Register the system in the Sunny Portal powered by ennexOS

• Activate Warranty: Register SMA inverters and SMA battery storage systems in the Online Service Center.

Use the Online Service Center:

• Filter information by error codes

• Ask the chatbot

• Create a service request including order number

• Contact the Service Line with your order number

The SMA ID is your access to all digital SMA applications:    

• To set up your SMA ID, go to Registration and Login

• For help with questions or issues: SMA ID FAQs and Support

Replacement within factory warranty or extended warranty:

• Create a service request in the Online Service Center.

• A replacement device is usually shipped within 48 hours.

• You’ll receive a comparable device with the latest updates.

• Remaining warranty period transfers to the replacement device.

For devices outside warranty, new devices are available in the SMA Online Shop for PV professionals.

Planning or have already performed a warranty service?

Find documents and conditions here to apply for the service rebate.

• Datasheets, declarations of conformity, manuals, and other documents can be found on the product page and in the download area.

• Archive: The download area includes an archive with all essential documents for SMA products that are no longer available.

• A qualified PV installer has set up your system and knows it best. Therefore, they should be your first point of contact for technical issues.

• In the SMA Online Service Center, you will find knowledge articles with answers to the most common technical questions. You can also filter specifically by event numbers.

• Important: Work on electrical systems must only be carried out by professionals with the appropriate qualifications! For any issues, contact a professional installer.

The SMA ID is your access to all digital SMA applications:

• To set up your SMA ID, go to Registration and Login

• For help with questions or issues: SMA ID FAQs and Support

• Your installer usually registers your PV system in Sunny Portal powered by ennexOS, a cloud-based platform from SMA for monitoring, control, and analysis of solar systems.

• You can also create your own account at Sunny Portal powered by ennexOS and register your PV system.

• Requirements: Internet connection, registration key (RID), and product identification key (PIC) from the device.

• After logging in, you can add devices and activate service access.