We pay the SMA service rebate to installers for the replacement of a defective inverter. The principle is simple. They support us with work performed under warranty and quickly receive a set fee.
Simply submit your invoice via our Online Service Centre in a PDF format. Multiple claims can be included in a single invoice, but please keep it to a maximum of 1 invoice per email. For faster processing times, please ensure that the bill-to-party on the invoice and the invoiced amount is does not exceed the below limit.
SMA Australia Pty Ltd
PO Box 661, North Sydney
NSW 2059, Australia
ABN: 44 127 198 761
The fixed rebate amounts (excluding GST) are as follows:
|Service Rebate (single inverter)||$200|
Additional rebate per inverter on site
|Service rebate (parts, components or communication devices)||$160|
Payment will be processed via EFT within 30 days upon validation of the invoice and the return of the defective unit to SMA.
Please note that
The defective inverter must be covered by the manufacturer’s warranty or the extended warranty Comfort.
We only pay the service rebate to installers. The service cannot be performed by your customers.
The customer’s issue has to be recorded at our Service Line. Please always note the applicable ticket number, because we cannot pay the service rebate without this information.
We only provide service rebate remuneration for inverters covered by a warranty in accordance with our warranty conditions. In other words, the customer must not be at fault for the defect and the device must not be damaged as result of overvoltage (e.g., lightning).
The service must be billed within 3 months of being performed.*
The defective device must be returned, otherwise an invoice will be issued.
The SMA service rebate can be credited only if the plant and invoicing party are located in a country/region with an SMA Service branch office.**
* Not applicable in cases of loss of life, personal injury or impairment of health, nor in cases arising from intentional or grossly negligent breach of duty by SMA or the malicious concealment of defects.
**At present SMA is represented by its own Service branch offi ces in the following countries/regions: Australia, Benelux, Canada, China, Czech Republic, France, Germany, Greece, India, Italy, Japan, Portugal, South Korea, Spain, Thailand, United Arab Emirates, United Kingdom, United States.