SMA Smart Connected delivers free automatic monitoring and analysis of the inverter via the SMA WebService Sunny Portal. If an inverter fails, SMA proactively informs the PV system owner and the installer. If it is necessary to replace the inverter, SMA sends a replacement device fast and free of charge. In this way, PV system owners and installers benefit from minimized diagnosis and downtime.
If you choose an SMA extended warranty, we provide prompt support at no cost even after the 5-year manufacturer's warranty expires. The extended warranty includes the following services:
SMA Replacement Device: The inverter is set up to receive all updates and is a perfect match for your PV system.
SMA Service Line: Our employees conduct an error analysis and initiate the inverter replacement.
You have the option of extending your warranty to 10, 15 or 20 years (dependant on model)*.
*Extended Warranty not available for purchase on SUNNY BOY STORAGE 5.0 & SUNNY ISLAND models
Phone: 1800 SMA AUS or +61 2 9491 4200
We pay the SMA service rebate to installers for the replacement of a defective inverter. The principle is simple. They support with work performed under warranty and quickly receive a set fee.