SMA Smart Connected delivers free automatic monitoring and analysis of the inverter via the SMA WebService Sunny Portal. If an inverter fails, SMA proactively informs the PV system owner and the installer. If it is necessary to replace the inverter, SMA sends a replacement device fast and free of charge. In this way, PV system owners and installers benefit from minimized diagnosis and downtime.
If you choose an SMA extended warranty, we provide prompt support at no cost even after the 5-year manufacturer's warranty expires. The extended warranty includes the following services:
SMA Replacement Device: The inverter is set up to receive all updates and is a perfect match for your PV system.
SMA Service Line: Our employees conduct an error analysis and initiate the inverter replacement.
You have the option of extending your warranty to 10, 15 or 20 years (dependant on model)*.
*Extended Warranty not available for purchase on SUNNY BOY STORAGE 5.0 & SUNNY ISLAND models
The Online Service Centre provides many advantages for end customers and installers alike. Gain access to our knowledgebase articles to find information regarding faults and other inquiries. View service cases and directly message the Service team where needed. On top of this, installers are also able to submit all relevant measurements online, request for an inverter exchange, and request for the corresponding Service Rebate.
We pay the SMA service rebate to installers for the replacement of a defective inverter. The principle is simple. They support with work performed under warranty and quickly receive a set fee.
If you need to make a warranty claim, please fill out the Installer Site Checklist prior to contacting SMA Service while onsite to help speed things up.
If you are having trouble with registering your device onto Sunny Portal, please ensure the relevant communication checklist has been marked off.
The Installer toolkit is a helpful document for preparing for your site visit.
Phone: 1800 SMA AUS or +61 2 9491 4200
Online Service Centre: my.sma-service.com