SMA Extended warranty SMA Online service center SMA Service rebate SMA Checklists

Whether you need support on your PV Power Plant or just have a question about SMA Products

A single place for SMA Service

SMA Smart Connected

SMA Smart Connected delivers free automatic monitoring and analysis of the inverter via the SMA Sunny Portal. If an inverter picks up a failure, SMA proactively informs the PV system owner and the installer. If it is necessary to replace the inverter, SMA sends a replacement device fast and free of charge. In this way, PV system owners and installers benefit from minimised diagnosis and downtime.

SMA Smart Connected: Description of Services

Further information

SMA Online Service Center

The Online Service Centre provides many advantages for end customers and installers alike. Gain access to our knowledgebase articles to find information regarding faults and other inquiries. View service cases and directly message the Service team where needed. On top of this, installers are also able to submit all relevant measurements online, request for an inverter exchange, and request for the corresponding Service Rebate.

PDF: Step by Step Instructions (for installers)

SMA Service Rebate for Installers

We pay the SMA service rebate to installers for the replacement of a defective inverter. The principle is simple. They support with work performed under warranty and quickly receive a set fee.

Further information

SMA Checklists

If you need to make a warranty claim, please fill out the Installer Site Checklist prior to contacting SMA Service while onsite to help speed things up.

If you are having trouble with registering your device onto Sunny Portal, please ensure the relevant communication checklist has been marked off.

The Installer toolkit is a helpful document for preparing for your site visit.

Phone: 1800 SMA AUS or +61 2 9491 4200
Online Service Centre: my.sma-service.com