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Whether you need support on your PV Power Plant or just have a question about SMA Products
A single place for SMA Service
SMA Smart Connected
SMA Smart Connected delivers free automatic monitoring and analysis of the inverter via the SMA Sunny Portal. If an inverter picks up a failure, SMA proactively informs the PV system owner and the installer. If it is necessary to replace the inverter, SMA sends a replacement device fast and free of charge. In this way, PV system owners and installers benefit from minimised diagnosis and downtime.
SMA Smart Connected: Description of Services
Further information
SMA Extended Warranty
If you choose an SMA extended warranty, we provide prompt support at no cost* even after the 5-year manufacturer's warranty expires. The extended warranty includes the following services:
SMA Replacement Device: The inverter is set up to receive all updates and is a perfect match for your PV system.
SMA Service Line: Our employees conduct an error analysis and initiate the inverter replacement.
Your Benefits
Minimal downtimes: This ensures your expected yield and self-consumption.
No hidden costs*: You receive a replacement inverter with all the necessary updates. We take care of shipping costs and replacement on-site.
Invest and save at the same time: By making an additional investment in your PV system, you can often qualify for additional tax advantages.
You have the option of extending your warranty to 10, 15 or 20 years (dependant on model)**.
*Please see further information in the datasheet for installers regarding SMA Warranty Extension below.
**Extended Warranty not available for purchase on SUNNY BOY STORAGE 5.0 & SUNNY ISLAND models
Warranty Details
SMA Online Service Center
The Online Service Centre provides many advantages for end customers and installers alike. Gain access to our knowledgebase articles to find information regarding faults and other inquiries. View service cases and directly message the Service team where needed. On top of this, installers are also able to submit all relevant measurements online, request for an inverter exchange, and request for the corresponding Service Rebate.
PDF: Step by Step Instructions (for installers)
Register now
SMA Service Rebate for Installers
We pay the SMA service rebate to installers for the replacement of a defective inverter. The principle is simple. They support with work performed under warranty and quickly receive a set fee.
Further information
SMA Checklists
If you need to make a warranty claim, please fill out the Installer Site Checklist prior to contacting SMA Service while onsite to help speed things up.
If you are having trouble with registering your device onto Sunny Portal, please ensure the relevant communication checklist has been marked off.
The Installer toolkit is a helpful document for preparing for your site visit.
Phone: 1800 SMA AUS or +61 2 9491 4200
Online Service Centre: my.sma-service.com
