Services for Utility Systems
SMA provides customised contracts
for commercial systems, PV power plants
and independent power supply.
SMA Extended Warranty for Inverters
If you choose an SMA extended warranty, we will provide prompt support at no cost even after the 5-year manufacturer's warranty expires. The extended warranty includes the following services:
- SMA Replacement Device: The inverter is set up to receive all updates and is a perfect match for your PV system.
- SMA Service Line: Our employees conduct an error analysis and initiate the inverter replacement.
- On-site Service: Our experts take care of replacing the inverter in your PV system.
Your Benefits
- Minimal downtimes: This ensures your expected yield and self-consumption.
- No hidden costs: You receive a replacement inverter with all the necessary updates. We take care of shipping costs and replacement on-site.
- Invest and save at the same time: By making an additional investment in your PV system, you can often qualify for additional tax advantages.
You have the option of extending your warranty to 10, 15, 20 or 25 years.
Order Form SMA Extended Warranty Comfort
Order Form SMA Extended Warranty Active
Further information about the SMA Warranty Extension and Service Select
Data sheet for installers regarding SMA Warranty Extension
SMA Warranty Conditions
Phone: 1800 SMA AUS or +61 2 9491 4200
Online Service Centre: my.sma-service.com
SMA Central Inverters and Medium-Voltage Components
Our Service concept offers investors, project developers and plant operators secruity and transparency. You can choose between six different modules. All packages offer you:
- Optimum system performance with maximum yield
- Long-term security without downtimes and loss of earnings
- Higher and safer return on investment
The SMA Manufacturer's Warranty offers Investment Security
Our inverters and medium-voltage components come with a five-year standard warranty. This includes the modules Spare Parts Guarantee and Diagnostics + Repair. For you, this means a high level of security. Plus, you can add additional services to the standard warranty, which is an excellent option for investors.
For detailled information about the SMA standard warranty please refer to our warranty conditions.
By the way: Service modules can be purchased at any time during the standard warranty.
SMA Commissioning
Get the best plant performance right from the start: Our experts inspect the installation of your inverters and medium-voltage components and make sure that all the necessary commissioning requirements are fulfilled. Among other services, SMA carries out the setting of required and plant-specific parameters and performs a comprehensive function test. In this way, the system is securely and stably connected to the grid and works smoothly from the outset.
The Services:
- Inspection of the central inverters and medium-voltage components, e.g. cable connections, fuse and grounding indicators, station buildings
- Measurement of the inverter, e.g. fault indicators, key function values and inverter efficiency
- Setting of required and plant-specific parameters
- Full documentation in the commissioning report
Your Advantages:
- Confirmation of safe and proper installation by SMA experts
- Optimum operation of your PV plant
- Avoidance of possible consequential damages and malfunction
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Remote Service
Major investments require a high degree of security. The Remote Service module enables SMA to monitor data almost in real time in order to keep an eye on inverter performance. This option ensures that your PV plant runs smoothly while optimising energy production.
The Services:
- Continuous real-time monitoring of your inverters
- Fast response time by telephone and email when a problem occurs
- Priority support upon service request
- Monthly report on service incidents if needed
- Contract available for 5, 10, 15 or 20 years
Your Advantages:
- Guarantee that your inverters will run smoothly
- Faster troubleshooting due to our access to required raw data
- Minimised potential downtime and resulting yield loss
- More secure energy production and lower costs over the long term
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Maintenance
More power, more efficiency, more profitability: Regular maintenance by our SMA experts improves the performance of your PV system and at the same time minimizes the risk of a potential system shutdown. With this service, we carefully inspect your inverters and medium-voltage components, perform necessary updates and clean important equipment components. Our service technicians also read out the error memory and ensure that everything runs optimally.
The Services:
- Inspection and cleaning of components
- Functional testing of various components and power connections
- Performing necessary firmware updates and setting plant-specific parameters
- Detailed maintenance report
- Contract available for 5, 10, 15 or 20 years
Your Advantages:
- Prevent plant downtime by operating your plant in the ideal way
- No unexpected malfunctions and no hidden costs
- Security of regular maintenance intervals
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Spare Parts Guarantee
You can rely on us: If there are any plant malfunctions, you can rest assured that we will supply the right spare part- in the long-term and at a calculable price. You keep the downtimes of your PV plant to a minimum and ensure high yields at the same time.
The Services:
- Spare parts availability over the entire contract period is guaranteed
- Accepting your report of an incident and providing telephone support
- In the event of irregularities: spare parts inlusive
- Shipping from SMA usually within one business day
- Contract available for 10, 15 or 20 years
Your Advantages:
- Long-term security thanks to availibility of the right spare parts
- Plant operation is quickly restored by fast and safe delivery
- Prices remain stable over the entire service life of your equipment
The module Spare Parts Guarantee is included in the five-year standard warranty.
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Diagnostics + Repair
If anything goes wrong, we will be there. Our specialists are up-to-date on the latest technology and know your plant inside and out. Thanks to the remote access, our service technicians can obtain an accurate diagnostic report and plan repairs accordingly.
The Services:
- Remote or on-site error diagnosis
- On demand: SMA takes on the complete repair work
- Repair on-site (components not included)
- Service technicians will normally be on-site within two business days
- Service report for repair work
- Contract available for 10, 15 or 20 years
Your Advantages:
- With our competent support, the plant operation is quickly restored
- Fast response time through detailed diagnostic options
- Highly-qualified experts and manufacturer expertise
The module Spare Parts Guarantee is included in the five-year standard warranty.
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Availability Guarantee
The module Availabilty Guarantee provides you with financial security in the event of yield loss. You can choose an inverter and medium-voltage components uptime guarantee of 97, 98 or 99 percent. If your actual availability falls short of t he guaranteed metric, SMA will compensate the loss with a specified amount. We compensate you for the difference with €1.40 per kilowatt of nominal AC power during the day in the summer and €1.00 per kilowatt of nominal AC power in the winter.
As a matter of course, the renumeration can be individually adapted on request.
The Services:
- Secured availability of inverters and medium-voltage components
- Compensation paid for losses due to a shortfall in the specific uptime
- Creation of annual report
- Contract available for 5, 10, 15 or 20 years
Your Advantages:
- High PV plant availabilty
- Guaranteed energy production for plant operation
- Reliable long-term energy production
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Remote Service
With SMA Remote Service, SMA monitors your inverter remotely to check that it is functioning properly. You can rest assured that your PV system is always running without interruptions. The idea is simple: You designate a contact person, and we contact it as soon as our system reports an irregularity.
Your Benefits
- Protection against yield loss: Through early error recognition, we can ensure your system’s operation at all times.
- Quick assistance if service is required: You receive a replacement inverter with all the necessary updates. We take care of shipping costs and on-site replacement.
- Professional support: Your contact person will receive concrete solutions from SMA experts.
Further information about the SMA Remote Service and Service Select
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
SMA Commissioning
Best plant performance right from the start: Our experts inspect the proper installation of your entire PV plant and make sure that all the necessary commissioning requirements are fulfilled. Among other services, SMA undertakes the setting of required and plant-specific parameters and performs a comprehensive function test. In this way, the system will be securely and stably connected to the grid and deliver the required performance immediately. At the end you receive a detailed commissioning report.
Your advantages
- Confirmation of safe and proper installation by SMA experts
- Optimum operation of your PV plant
- Avoidance of possible consequential damages and malfunction
Further information about the SMA Commissioning and Service Select
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200