If you choose an SMA extended warranty, we will provide prompt support at no cost even after the 5-year manufacturer's warranty expires. The extended warranty includes the following services:
Your Benefits
You have the option of extending your warranty to 10, 15, 20 or 25 years.
Order Form SMA Extended Warranty Comfort
Order Form SMA Extended Warranty Active
Further information about the SMA Warranty Extension and Service Select
Data sheet for installers regarding SMA Warranty Extension
SMA Warranty Conditions
Phone: 1800 SMA AUS or +61 2 9491 4200
Online Service Centre: my.sma-service.com
Our Service concept offers investors, project developers and plant operators secruity and transparency. You can choose between six different modules. All packages offer you:
Our inverters and medium-voltage components come with a five-year standard warranty. This includes the modules Spare Parts Guarantee and Diagnostics + Repair. For you, this means a high level of security. Plus, you can add additional services to the standard warranty, which is an excellent option for investors.
For detailled information about the SMA standard warranty please refer to our warranty conditions.
By the way: Service modules can be purchased at any time during the standard warranty.
Get the best plant performance right from the start: Our experts inspect the installation of your inverters and medium-voltage components and make sure that all the necessary commissioning requirements are fulfilled. Among other services, SMA carries out the setting of required and plant-specific parameters and performs a comprehensive function test. In this way, the system is securely and stably connected to the grid and works smoothly from the outset.
The Services:
Your Advantages:
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
Major investments require a high degree of security. The Remote Service module enables SMA to monitor data almost in real time in order to keep an eye on inverter performance. This option ensures that your PV plant runs smoothly while optimising energy production.
The Services:
Your Advantages:
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
More power, more efficiency, more profitability: Regular maintenance by our SMA experts improves the performance of your PV system and at the same time minimizes the risk of a potential system shutdown. With this service, we carefully inspect your inverters and medium-voltage components, perform necessary updates and clean important equipment components. Our service technicians also read out the error memory and ensure that everything runs optimally.
The Services:
Your Advantages:
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
You can rely on us: If there are any plant malfunctions, you can rest assured that we will supply the right spare part- in the long-term and at a calculable price. You keep the downtimes of your PV plant to a minimum and ensure high yields at the same time.
The Services:
Your Advantages:
The module Spare Parts Guarantee is included in the five-year standard warranty.
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
If anything goes wrong, we will be there. Our specialists are up-to-date on the latest technology and know your plant inside and out. Thanks to the remote access, our service technicians can obtain an accurate diagnostic report and plan repairs accordingly.
The Services:
Your Advantages:
The module Spare Parts Guarantee is included in the five-year standard warranty.
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
The module Availabilty Guarantee provides you with financial security in the event of yield loss. You can choose an inverter and medium-voltage components uptime guarantee of 97, 98 or 99 percent. If your actual availability falls short of t he guaranteed metric, SMA will compensate the loss with a specified amount. We compensate you for the difference with €1.40 per kilowatt of nominal AC power during the day in the summer and €1.00 per kilowatt of nominal AC power in the winter.
As a matter of course, the renumeration can be individually adapted on request.
The Services:
Your Advantages:
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
With SMA Remote Service, SMA monitors your inverter remotely to check that it is functioning properly. You can rest assured that your PV system is always running without interruptions. The idea is simple: You designate a contact person, and we contact it as soon as our system reports an irregularity.
Your Benefits
Further information about the SMA Remote Service and Service Select
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200
Best plant performance right from the start: Our experts inspect the proper installation of your entire PV plant and make sure that all the necessary commissioning requirements are fulfilled. Among other services, SMA undertakes the setting of required and plant-specific parameters and performs a comprehensive function test. In this way, the system will be securely and stably connected to the grid and deliver the required performance immediately. At the end you receive a detailed commissioning report.
Your advantages
Further information about the SMA Commissioning and Service Select
Online Service Centre: my.sma-service.com
Phone: 1800 SMA AUS or +61 2 9491 4200