Device Replacement Service
The device replacement service is available for all Sunny Boy, Windy Boy, Sunny Mini Central and Sunny Tripower inverters. Please ensure that the replacement is performed by a qualified electrician.
The exchange unit will have a transport cover that needs to be swapped across, along with all communication and earthing components from the original device.
After you have received the replacement device, you are required to return the faulty device to us using the packaging provided with the exchange unit. Charges will be incurred if the device is not returned within 14 days.
Please call SMA’s service partner TNT on 1300 367 238, Monday to Friday between 9.00am and 5.15pm (AEST). You will need to provide your Return Authorisation (RA) number for processing. Shipping costs in both directions within Australia are covered under SMA warranty.
If you would prefer to post, fax or email the exchange form, please download the pdf version here.
Please submit your Online Exchange Forms and/or Service Rebate Forms via email to firstname.lastname@example.org