Where necessary, our device replacement service will help minimise downtime. For requests submitted before 2pm, we will dispatch the replacement inverter on the same day under normal circumstances. As a replacement for the faulty inverter, you will receive a comparable state-of-the-art device, including all the required updates and modifications.
If a device is exchanged within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide one year full warranty on all replacement parts.
It is required that you first request the advice of one of our Service Engineers before proceeding. They will then be able to help you to fully establish the fault. If a replacement is then required, we will be able to provide you with the Return Authorisation (RA) number necessary for the exchange.
The service rebate is our remuneration for installers who replace inverters for us at customer’s site. The principle behind it is that you support us and we compensate you by paying a rebate for your services. Our key requirement: It must be a warranty case.
The device replacement service is available for all Sunny Boy, Windy Boy, Sunny Mini Central and Sunny Tripower inverters. Please ensure that the replacement is performed by a qualified electrician.
The exchange unit will have a transport cover that needs to be swapped across, along with all communication and earthing components from the original device.
After you have received the replacement device, you are required to return the faulty device to us using the packaging provided with the exchange unit. Charges will be incurred if the device is not returned within 14 days.
Please call SMA’s service partner TNT on 1300 367 238, Monday to Friday between 9.00am and 5.15pm (AEST). You will need to provide your Return Authorisation (RA) number for processing. Shipping costs in both directions within Australia are covered under SMA warranty.
Please submit your Online Exchange Forms and/or Service Rebate Forms via email to firstname.lastname@example.org